I started having treatment about eighteen months ago and found the dentist to be good .I am on benefits due to metastatic cancer but have always paid for my dentistry . I was chatting to the dentist about my condition and we got onto the subject concerning paying for treatment due to me being on benefits . After a chat not knowing if I could or couldn't claim. I was informed that I may not have to pay.I brought in some paperwork to prove I am on supplemental benefits. Thanked the receptionist and thought that was an end to it . If i'd have known what was to happen I would have simply paid immediately as it was only a bill of 20.00.I then received a letter from the NHS asking for the money plus a 100 fine.Unbeknown to me I was not entitled to claim for my treatment. That was obviously my mistake.But the dentist should also have known what paperwork is required ! I did not have that paperwork. I contacted the NHS and after a few chats and phone calls they said that it sounds like a mistake and that if Carmelite sent an email confirming the error they would drop the fine . I then spoke to the receptionist at carmelite who then point blank refused to send an email giving the excuse that they don't have a secure email ! I rang the NHS and explained, they were amazed because they have this happen on occasion but nine times out of ten the dentist always emails and the fine is dropped . I paid the fine . I will not go back to Carmelite . I obviously would not recommend them .
An excellent service with friendly and professional staff. Would definitely recommend.
I've had an excellent experience with this practice for over 20 yrs and my children are now adults and still with the practice, everyone is very helpful so I would highly recommend
Thoughtful and caring staff always professional
Very rude unprofessional receptionist. Made to feel really uncomfortable when dealing with a delicate embarrassing situation
Carmelite Dental Practice is a UK Dentist based in Maldon, East of England. Carmelite Dental Practice is located at 40 White Horse Ln, Maldon CM9 5QP, UK.
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